A PRELIMINARY STUDY ON STRESS AND COPING PATTERNS AMONG BUSINESS PROCESS OUTSOURCING PERSONNEL: A CROSSSECTIONAL STUDY abstract
ABSTRACT Background: The Business Process Outsourcing (BPO) industry has emerged as a critical sectorin the global economy, experiencing remarkable growth in recent decades. However, stress inthe workplace remains a pervasive issue, linked to adverse outcomes such as decreased jobsatisfaction, reduced productivity, and various health problems. Despite its prevalence, limitedresearch has focused on understanding stress levels […]