Local Knowledge and Perceptions about Mental Health Care Service Delivery System: Focused Group Discussions in Suri District Hospital of West Bengal

ABSTRACT

Aim: This focused group discussion was conducted to see the local knowledge and perceptions of service delivery system to treat symptoms of mental illness among the caregivers of persons suffering from mental illness.  Process: The data were collected in a district hospital of urban area of West Bengal. Researcher conducted six focus group discussions within a span of 6 months, with each group comprised of 8–13 eligible caregivers visiting the outdoor who were coming for follow up and not engaged in any healthcare services.  Outcome: Regarding analysis, the researcher first reviewed group theme in detail to begin initial coding and analysis of the narratives. Researcher mapped out individual findings built upon and tested consensus on the emerging themes. Researcher followed an interview guide that systematically and one by one touched on key areas of knowledge of mental illness, services available nearby, help-seeking patterns (conventional and alternative) and overall information needs and preferences regarding  accessing mental health services.